First, you must try to restart an internet connection. Please follow the procedure by clicking on the following link: Connecting the inverter via Ethernet
If after following the procedure, the inverter is still not connected to the Internet, you have to test the Internet connection between a PC and the customer's router to check if the network is functional.
- If the PC does not connect, then there is a problem on the customer network (router/cable/...).
- If, on the other hand, the PC is connected to the Internet, then there is probably a problem with the IMEON. In this case, please continue the diagnosis by clicking on the following link: Continuation of the procedure